At Down South Therapy we take great pride in maintaining our reputation for delivering therapy services to the highest of standards.
We value all feedback as this is key to us maintaining and improving our service delivery to our community.
You can also provide feedback anonymously via any of the below methods or by clicking provide feedback anonymously. If you are speaking to a representative of Down South Therapy regarding your feedback, please let them know if you would like to remain anonymous.
How to submit your feedback:
- Call 0404 698 218 between 9.00 am and 4.30 pm (Monday to Friday).
Download form, complete & post or email:
- Click here to Download this form, complete at your convenience
and mail to: PO BOX 8283 Warnbro (Please mark as "Private and Confidential")
or email to: HR@downsouththerapy.com.au
Complete the electronic form below:
Click here if you would like to provide feedback anonymously.
If you are unhappy with our response or wish to take the matter to an external party, you can contact:
NDIS Quality and Safeguards Commission
(for customers receiving Federal Funding through NDIS)
Phone 1800 035 544,
or visit ndiscommission.gov.au - Complaints
Health and Disability Services Complaints Office (HaDSCO)
(for customers receiving State Funding from Department of Communities)
Phone 1800 813 583
or visit hadsco.wa.gov.au
You can also elect to draw on the services of an advocate to help with this process such as a family member, friend, support worker or certain agencies that provide this service.
Visit the NDIS Commission website for more information: www.ndiscommission.gov.au/participants/disability-advocacy